Sweet!

在Amazon網購一台麵包機, 做了幾次麵包, 吃得很開心~ ^^
可是機器有時候會發出"卡卡"聲...
仔細查看後, 發現裡面有一個螺絲鬆掉了, 而且沒辦法從外面直接鎖緊... ><
所以...決定退貨!
怎麼會這樣, 好麻煩喔 ~"~
沒有處理過這種事的經驗, 只好上Amazon網站研究一下如何return了.
(程序似乎蠻簡單的...)
因為覺得這breadmaker還不錯用, 所以採用replace(換貨)的處理方式...
所有程序都跑完後, 發現...為何沒有出現取代的新機何時出貨訊息?!
如果今天將有問題的麵包機退回, 會不會就什麼都沒了? (已經付過錢囉~)
先到他們的顧客信箱發一封詢問mail, 確定OK後, 再到UPS退回舊機. (退貨免運費~)
網站制式回覆...在12小時內會有人處理我的問題...嗯~12小時, 還OK, 蠻快的~
結果...不到1小時, 他們就回覆處理的方式, 讓我驚嘆不已~不禁想記下這"漂亮"的服務品質! ^^
因此...下午就把舊機退回了...因為明天就可以收新的breadmaker囉~! :)
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Hello,
I understand your concern and I'm happy to assist you with this.
I've checked your replacement order and see that it was canceled. I'm not sure why this happened; I'm sorry about that. It's certainly not expected.
To help make up for it, I've placed a new order that's listed below. There's no charge for this replacement order. We'll ship it to the same address as soon as possible. I've also upgraded the shipping method to One-Day Shipping at no additional charge.
Order Number: 102-6818710-8509065
Estimated Delivery Date: October 25, 2011
I hope this solution works for you.
We look forward to seeing you again soon.
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